Refund Policy

This policy explains when refunds are available for credits and subscription payments made on Goalfinder. We aim to be fair — if something went wrong on our end, we will make it right.

Used credits

Credits are consumed at the point of use — when you run a deep analysis, use premium generation, or refine an idea. Credits that have been used are not refundable, regardless of whether you were satisfied with the AI output. AI generation is inherently variable, and we cannot guarantee any specific quality of output.

Unused credits

All credit purchases are final. Unused credits are non-refundable. Credits do not expire and remain available in your account until used.

Cancellation

You may cancel your membership at any time from your account settings or by contacting us. Cancellation takes effect at the end of the current billing period — you retain full access until then.

Refunds for the current period

We do not issue pro-rated refunds for the unused portion of a subscription period after billing has occurred. If you cancel on day 3 of a monthly cycle, you keep access for the remaining 27 days but will not receive a refund for that period.

Monthly credit reset

The 100 credits included with your monthly membership reset at the start of each billing cycle. Unused monthly credits do not carry over and have no cash value — they are a feature of the subscription, not a purchase.

Exception — billing errors

If you were charged incorrectly (e.g. charged after cancellation, or charged twice), contact us within 14 days and we will issue a full refund for the erroneous charge.

Credits purchased for the advertising platform (used for ads, boosts, and promotions) are non-refundable, whether or not they have been spent.

If a credit was consumed due to a technical failure on our end — for example, the API returned an error and no output was delivered — contact us with details and we will investigate and restore the credit if the failure was on our side.

To request a refund:

1. Use the Feedback button in the app, or email us directly.
2. Include your account email, the date of the charge, the amount, and the reason for the request.
3. We will respond within 5 business days.

Refunds are processed through Stripe and typically appear on your statement within 5–10 business days, depending on your bank.

We may update this policy from time to time. Changes will be noted by the effective date at the top of this page. Continued use of the Service after changes constitutes acceptance.